What is the warranty offered with my ARCTIKO product?

At ARCTIKO, we stand behind the quality and reliability of our products. We offer comprehensive warranty coverage to ensure your peace of mind when purchasing an ARCTIKO product. The terms of the warranty vary depending on your location:

In North America:
Parts and Labour: We offer a 2-year warranty on parts and labour. This means that should your ARCTIKO product require repair within two years of purchase due to a manufacturing defect, the costs of parts and labour for the repair will be covered by us.
Compressors: The compressors in our products are covered by a 5-year warranty.

In the Rest of the World:
Parts: A 3-year warranty on parts is provided. This covers any parts of your ARCTIKO product that may need replacement due to manufacturing defects within three years from the date of purchase.
Compressors: We offer a 5-year warranty on compressors globally.
Should you have any more questions or require assistance, our customer service team is here to help.

I need a spare part for my ARCTIKO appliance, how do I obtain this?

If you require a spare part for any ARCTIKO appliance, please don’t hesitate to reach out for assistance. You can contact us by calling: (UK)+44 1725 531000/(US) +1 (615) 988-7000 or by emailing sales@arctiko.com, and our team will be more than happy to help you find the right part for your needs.

My ARCTIKO product is broken or faulty – what should I do?

First, please review our service manuals which provide answers to a lot of the frequent inquiries we receive. If you need more technical assistance please phone:
(UK)+44 1725 531000
(US) +1 (615) 988-7000

How do I obtain an ARCTIKO catalogue?

The fastest way to discover everything about our extensive range of medical freezers/refrigerators, and other specialized ARCTIKO appliances is right here on our website. We provide detailed listings, including full features and specifications for each model, alongside high-quality photos of every product.

You can also find our latest catalogues available for download: https://arctiko.com/catalogues/

Where can I find the operating instructions for my product?

Our products come with operating instructions and specification sheets. You can also find readily available on the respective product pages of our website, provided in PDF format. Should you have any questions regarding the information contained within the operating instructions, or if you need further assistance with operating any of our appliances, please feel free to call:
(UK)+44 1725 531000 / (US) +1 (615) 988-7000

I am interested in purchasing multiple ARCTIKO products. What steps should I take?

For inquiries about purchasing multiple products with ARCTIKO, please reach out to us by calling (UK)+44 1725 531000 / (US) +1 (615) 988-7000 or emailing sales@arctiko.com. Our team will guide you through the process and ensure that your needs are met efficiently.

How do I set the correct operating temperature?

Please check the operating instructions with your product or view/download them on our website.

Who delivers my order in North America?

For orders placed on the website, we deliver via FedEx.